Privacy Policy

Policy

At Rowe Beef, our top priority is to provide exceptional service and high-quality products to our customers. We hold ourselves to a high standard and make no compromises when it comes to the quality of our products. Our commitment to excellence ensures that every customer receives the best possible experience when placing an order with us.

Satisfaction Policy

We want every customer to be completely satisfied with their order. If you receive an order with missing or incorrect items, or if you are not satisfied with the quality of the products, please contact us at (866) 444-7974 to resolve the issue. Please note that Rowe Beef reserves the right to verify the validity of any claims related to order satisfaction and accuracy. To ensure fair use of our customer service guidelines, we request that all issues and complaints be reported within 4 hours of order placement.

Credits

In the event that you experience any concerns with your order, we may offer a credit to be applied towards a future order. Please note that credits cannot be exchanged for cash and have an expiration date of 30 days from the date of issue.

Personal Information

At Rowe Beef, we only collect personal information that is necessary to fulfill your order, including your name, email address, phone number, and delivery address (when applicable). Please be assured that we do not share, rent, or sell your personal information to any third parties.

All Sales are Final

To ensure the freshness and quality of our products, please note that all sales made through Rowe Beef are final. As your order is specially prepared for you, we regret that we are unable to accept cancellations or provide refunds. Thank you for your understanding.

Products and Pricing

In the meat industry, prices can be influenced by various factors such as manufacturing, transportation, fuel, and labor costs, among others. At Rowe Beef, we understand the impact of these market influences and reserve the right to adjust our prices without prior notice. We strive to keep our pricing competitive while maintaining the highest standards of quality. For the latest updates on our pricing and specials, please visit our website.

Delivery Policy

All delivery details will be determined prior to the sale. Please note that all transactions will be processed in Canadian dollars. All orders must meet our delivery minimum of $300 to receive delivery.

Pick-us are available at our warehouse location 9am – 4 pm

Payment Processing

We offer several payment options for your convenience. You may pay via cheque, payable to Rowe Beef Co Ltd, or via wire transfer using the following information: Bank #004, Transit #18902, Account #5284696. Additionally, we accept Electronic Money Transfer (EMT) payments at ar@rowebeef.com.  All online orders are processed via Stripe.  For more information regarding their privacy policy and terms of use, please visit:  https://stripe.com/en-ca/privacy